Refund and Return Policy
At Jorsor.com, we are committed to customer satisfaction and strive to provide a hassle-free shopping experience. This Grievance Redressal Policy outlines our approach to resolving customer complaints in a fair, transparent, and timely manner.
🎯 Objective
– Provide a structured process for addressing customer complaints
– Ensure timely and fair resolution of all grievances
– Maintain transparency and accountability throughout the resolution process
– Improve our services continuously based on customer feedback
👥 Applicability
This policy applies to all Jorsor.com customers who may have concerns related to:
– Order processing or delivery delays
– Product quality, damage, or wrong item received
– Payment failures, refund delays, or overcharges
– Website performance issues
– Any other concern related to our services or support
📝 How to Lodge a Complaint
a. 📧 Email
Send your complaint to support@jorsor.com with:
– Your name and contact number
– Order ID (if applicable)
– Description of the issue
– Any supporting documents (photos, invoices, etc.)
b. 📲 WhatsApp
Message our support team at +91 92270 34900
(Monday to Saturday, 9:30 AM – 6:00 PM, excluding public holidays)
c. 🌐 Contact Form
Submit your complaint through the Contact Us page on our website.
🛠️ Grievance Resolution Process
Step 1: Acknowledgment – We will acknowledge your complaint within 24 hours.
Step 2: Investigation – Our team will review your concern and respond in 1–3 business days.
Step 3: Closure – Once resolved, we will inform you via email or WhatsApp.
If additional time is needed, we will provide updates and an estimated resolution timeline.
⏫ Escalation Process
If you are unsatisfied with the initial resolution, you may escalate the matter to our Grievance Redressal Officer (GRO):
– Name: Kamal
– WhatsApp: +91 92270 34900
Our GRO will investigate and respond within 5 business days of escalation.
🛡️ Our Commitment to Fair Resolution
– ✅ Impartiality: Every issue is treated objectively and fairly.
– ✅ Transparency: Open communication throughout the resolution process.
– ✅ Confidentiality: Your personal data remains secure and confidential.
– ✅ Accountability: We ensure timely follow-up and closure for every case.
✉️ Share Your Feedback
We welcome your suggestions and feedback!
Feel free to email us at support@jorsor.com to help us improve your experience.
📞 Contact Us
For any questions related to this policy, reach out to:
– Email: support@jorsor.com
– Phone/WhatsApp: +91 92270 34900
At Jorsor Mart, we value your trust and strive to deliver high-quality products with every purchase. To maintain complete transparency and comply with industry standards, please read our updated Refund and Replacement Policy below.
❌ No Refunds or General Returns
We kindly inform our customers that we do not accept refunds, returns, or exchanges once an order has been successfully delivered.
Before placing an order, we strongly encourage customers to:
– Carefully review product images, descriptions, and specifications.
– Reach out to our support team if you have any questions.
🔄 Replacement Policy for Damaged Products
We offer replacement only in the rare event that a product is delivered in a damaged or defective condition.
✅ Conditions for Replacement:
To initiate a replacement request, the following conditions must be met:
1. Unboxing Video Required
– A complete unboxing video is mandatory.
– The video must begin before the package is opened.
– It must clearly show the product damage during the unboxing.
2. 24-Hour Submission Window
– The video and replacement request must be submitted to our support team within 24 hours of delivery.
– Requests submitted after 24 hours will not be eligible for replacement.
3. Product Condition
– The product must be unused and returned in its original packaging.
4. Approval Process
– All replacement requests are subject to verification and approval by our Quality Control Team.
– Our decision on replacements is final and binding.
ℹ️ Additional Information
– We do not offer refunds under any circumstances, including customer remorse, size or color preferences, or order errors.
– Replacement is offered only for items damaged in transit and not for manufacturing variations unless proven defective.
– Shipping costs for eligible replacements are fully borne by customer.
📞 Contact Us
For support or to raise a replacement request, please contact us:
– Email: support@jorsor.com
– Phone: +91 92270 14800