Grievance Redressal Policy

 

At Jorsor.com, we are committed to customer satisfaction and strive to provide a hassle-free shopping experience. This Grievance Redressal Policy outlines our approach to resolving customer complaints in a fair, transparent, and timely manner.

🎯 Objective

– Provide a structured process for addressing customer complaints
– Ensure timely and fair resolution of all grievances
– Maintain transparency and accountability throughout the resolution process
– Improve our services continuously based on customer feedback

👥 Applicability

This policy applies to all Jorsor.com customers who may have concerns related to:
– Order processing or delivery delays
– Product quality, damage, or wrong item received
– Payment failures, refund delays, or overcharges
– Website performance issues
– Any other concern related to our services or support

📝 How to Lodge a Complaint

a. 📧 Email

Send your complaint to support@jorsor.com with:
– Your name and contact number
– Order ID (if applicable)
– Description of the issue
– Any supporting documents (photos, invoices, etc.)

b. 📲 WhatsApp

Message our support team at +91 92270 34900
(Monday to Saturday, 9:30 AM – 6:00 PM, excluding public holidays)

c. 🌐 Contact Form

Submit your complaint through the Contact Us page on our website.

🛠️ Grievance Resolution Process

Step 1: Acknowledgment – We will acknowledge your complaint within 24 hours.
Step 2: Investigation – Our team will review your concern and respond in 1–3 business days.
Step 3: Closure – Once resolved, we will inform you via email or WhatsApp.

If additional time is needed, we will provide updates and an estimated resolution timeline.

⏫ Escalation Process

If you are unsatisfied with the initial resolution, you may escalate the matter to our Grievance Redressal Officer (GRO):
– Name: Kamal
– WhatsApp: +91 92270 34900

Our GRO will investigate and respond within 5 business days of escalation.

🛡️ Our Commitment to Fair Resolution

– ✅ Impartiality: Every issue is treated objectively and fairly.
– ✅ Transparency: Open communication throughout the resolution process.
– ✅ Confidentiality: Your personal data remains secure and confidential.
– ✅ Accountability: We ensure timely follow-up and closure for every case.

✉️ Share Your Feedback

We welcome your suggestions and feedback!
Feel free to email us at support@jorsor.com to help us improve your experience.

📞 Contact Us

For any questions related to this policy, reach out to:
– Email: support@jorsor.com
– Phone/WhatsApp: +91 92270 34900